CITIZEN EXPERIENCE

business management consulting and advisory services; business management consulting, strategic planning and business advisory services in the subject areas of business development, business service, function, and process outsourcing, company and industry analysis, content development, customer relationships, data centers, enterprise and operations management, government relations, healthcare administration, interim executive management, learning management systems, market entry and expansion, market strategy development and execution, new market analysis, new product development, organizational development, organizational transformation, personnel management, process facilitation, project management, quality management, quality monitoring and quality enhancement, records management, standard operating procedures, strategic partnerships and alliances, systems integration, and training development and delivery; business consulting, management, and advisory services in the fields of healthcare, life sciences, retail, and the technology industry; business strategic planning; computerized database management; business consulting, management, and advisory services provided to the United States government; Contact center services for others, namely, the development, operation, and optimization of centers to manage calls, electronic mail, and communications; procurement, namely, purchasing computer hardware and software for others

contact center training development services for others, namely, for the development, operation and optimization of centers to manage calls, electronic mail, and communications; contact center content scripting for others, namely, providing dialogue scripts for contact center customer service representatives to assist constituents

providing quality assurance services for others, namely, quality monitoring services for contact centers for the development, operation, and optimization of centers to manage calls, electronic mail, and communications