CISCO JABBER

[ Computer software consultation related to enabling real-time communication over the Internet; ] technical support services, namely, troubleshooting of computer software problems; computer services, namely, creating an on-line community for registered users to participate in discussions, form virtual communities, engage in social networking, and exchange documents; technology advice provided to Internet users by means of a support hotline [ ; technical consultation regarding computer hardware, computer software, computer systems, computer networks, intranets, and the Internet ]