CHANGE & INNOVATION AGENCY

Providing organizational development consulting services for governmental institutions, namely, assisting in workload management, process flow improvement, and work place efficiency; Business consultation services, namely, business process improvement and enterprise architecture design; Business process re-engineering services; Preparing reports on employee workloads and caseworkers, client interactions, work volume, age, and type of work outstanding, and worker productivity

Providing custom configured implementations of cloud-based workload management software for tracking, collecting, monitoring, and reporting field operations and workloads in real-time; Providing custom configured implementations of cloud-based workload management software for predicting future workload levels; Providing temporary use of non-downloadable cloud-based software for the tracking of tasks, client cases and caseworker's productivity; Providing temporary use of non-downloadable cloud-based software for the collection, tracking, analysis and reporting of staff workloads; Providing temporary use of non-downloadable cloud-based software for producing real-time performance and workload analytics; Providing temporary use of non-downloadable cloud-based software for managing employee workloads and caseworkers, tracking client interactions, work volume, age, and type of work outstanding, analyzing worker productivity, and generating reports thereon; Providing temporary use of non-downloadable cloud-based workload management software for collecting, monitoring, and reporting workloads and managing all aspects of field operations in real time, including lobby, non-lobby and telephone operations