CDC SOFTWARE

Custom design and engineering of telephony architecture and integration services for telephony systems, namely, design and engineering services that simplify integration of telephony platforms to an enterprise's CRM systems and other business applications and services, whether cloud or premise based; customized telephony solution services, namely, computer software and database design and development for others for use with softphones, full agent desktops, IVR (interactive voice response) services, telephony architecture, CTI (computer telephony integration), unified communications applications, voice portal applications, CRM (customer relationship management) integrations, reporting platform integrations, call recording application integration, data collection, data analytics platform integration, custom software development, web services, client applications, database, real time systems, and cloud service integration