CCI

Outsourcing services for business assistance; business process outsourcing services, namely, outsource service provider in the field of business management and business operation; outsource service provider in the field of business administrative management for companies; outsourcing services in the nature of arranging service contracts for others in the field of business operations and business analytics; outsourcing services in the nature of arranging service contracts for others in the field of customer relationship management; outsourcing services in the nature of arranging service contracts for others; outsource service provider, namely, procuring contracts for the sale of goods for others; providing in the nature of operation of telephone call centre and telephone contact call centre services for third parties and procurement of contracts for third parties for telephone call centre and telephone contact call centre services; operation and management of telephone call centres for others; personnel recruitment services; call centre services, namely, providing business support staff services for telephone call centres; operation of call centre services provided for others, namely, telephone call centres in the field of marketing studies for providing information to customers, and for dealing with complaints by responding to customers inquiries for others in the field of insurance services, financial services, retail and telecommunications, and operating and managing emergency hotlines in the nature of telephone call centres for dealing with emergency consumer complaints and inquiries; business account management; data processing, business data analysis and data management services in the nature of data compiling and analyzing relating to call centre service management; consulting and support services in the nature of providing marketing analytics; business consultation, namely, strategic marketing analysis, promoting the goods and services of others through a global computer network, computerised database management, direct mail advertising, telemarketing; customer service management for others; customer account management for others for business purposes; human resource management, monitoring for business purposes, advice and consultancy; sales administration support services, namely, business administration support services in the field of sales; management of communications networks, namely, telecommunications network management services in the nature of the operation, administration and management of telecommunication systems call centre services networks for others; sales management services; lead generation services; compilation of information into computer databases; retail store and on-line retail store services featuring quadruple play services, namely, the broadband, mobile, fixed line telephone and paid TV telecommunication transmission services, of others

Providing training of call centre personnel in the field of operation of call centres and customer service

Services in the nature of reviewing standards and practices for monitoring and ensuring compliance with financial and insurance regulations