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COMPUTER SOFTWARE, NAMELY, SOFTWARE FOR DOCUMENT PROCESSING, NAMELY, CREATING DOCUMENTS, APPLICATION PROCESSING, NAMELY, REVIEWING CUSTOMER APPLICATION FORMS, CLAIMS PROCESSING, CUSTOMER SERVICE, SYSTEM ADMINISTRATION, NAMELY, MANAGING CUSTOMER ACCOUNTS, AND MANAGEMENT REPORTING FOR USE IN THE PUBLIC SECTOR AND IN INSURANCE, HEALTHCARE, FINANCIAL SERVICES, TELECOMMUNICATIONS, TRANSPORTATION, UTILITIES, HUMAN SERVICES, AND RETAIL INDUSTRIES AND USER MANUALS SOLD THEREWITH