CALLMINER

Locally installed downloadable software, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, for capturing, recording, monitoring, managing, analyzing, reporting and visualizing interactions, communications and sentiments between entities; locally installed downloadable software, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, for capturing, recording, monitoring, managing, analyzing, reporting and visualizing interactions, communications and sentiments between entities and their customers; locally installed downloadable software, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, for use in capturing, recording, monitoring, managing, analyzing, reporting, and visualizing interactions, communications, and sentiments across multiple channels of communication; locally installed downloadable software, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, for capturing, recording, monitoring, managing, analyzing, reporting and visualizing communication activities and performance; locally installed downloadable software, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, for data mining and analysis; locally installed downloadable software using artificial intelligence, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, for data mining and analysis; locally installed downloadable software, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, for use in business performance improvement, business process improvement, sales effectiveness, or improvement of customer satisfaction and experiences; locally installed downloadable software, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, for use in ensuring entities are in compliance with regulations or business or organizational policies and procedures; locally installed downloadable software, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, for predictive technology and predictive modeling; locally installed downloadable software using artificial intelligence, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, for predictive technology and predictive modeling; locally installed downloadable software, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, for capturing, recording, monitoring, managing, analyzing, reporting, visualizing, and delivering business intelligence data; locally installed downloadable software, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, for use in market research; locally installed downloadable software, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, that provides real-time alerts and integrated business management intelligence by combining information from various databases and presenting it in an easy-to understand user interface; locally installed downloadable software, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, for use in optimizing workforce performance