CALLICITY

Business consultation services in the fields of customer service, customer relations, call center operations, and regulation compliance

Telecommunication services, namely, the provision of unified satellite communications, telephony, web conferencing, voicemail services, facsimile transmissions, and audio and video conferencing services; Voice over internet protocol (VOIP) services

Providing quality assurance services in the fields of customer service, customer relations, call center operations, and regulation compliance; Quality management services, namely, quality evaluation and analysis, quality assurance, and quality control, in the fields of customer service, customer relations, call center operations, and regulation compliance; Testing, analysis, and evaluation of recorded conversations with the customers of others to determine efficiency of customer service; Testing, analysis, and evaluation of call center services of others to assure compliance with industry standards