CALL JOURNEY

Computer hardware and software for use in database management; computer hardware and software for analysis of telephone and voice recordings; computer hardware and software for collection of data from telephone and voice recordings; computer hardware and software for recording of telephone calls

Data collection and analysis of call recording quality metrics for business purposes; customer profiling for business purposes; behavioral profiling of customers, namely, conducting consumer behavior profiling for marketing purposes; market research; marketing consultancy; market research data collection services; business, advisory and consultancy services relating to customer service; business, advisory and consultancy services relating to call centre management; business and compliance auditing business services relating to telecommunications, namely, business administration services in the field of telecommunications

Telecommunications services, namely, transmission of data and documents in the field of communication analytics; telephone voice recording services; advisory and consultancy services relating to telecommunications

Process monitoring services, namely, quality control services for others which track business and personnel performance and sends out historical reports and alerts