CALL ADVISOR
Mark Identification

CALL ADVISOR

Serial Number

78590179

Filing Date

Mar 18, 2005

Trademark by

GRYPHON NETWORKS CORP.

Classification Information

Call Advisor interfaces directly with the telephone, certifying every call in real-time as it is dialed, from every dialing device, in every office location - cell phone, pay phone, auto dialer, virtual office, or branch office; Call Advisor hosts and manages a secure, proprietary database, unique to each client or campaign, and blocks calls that would otherwise violate any Do Not Call (DNC) list or call curfew restriction; New DNC numbers are added to internal lists in real time with a simple touch-tone keypad command; This automated system allows representatives to make more calls to acceptable numbers and documents the status of each prospect without wasting time manually managing lists; Managers access detailed call accounting reports for every calling agent remotely via the web; Call Advisor delivers call detail and recordkeeping for every agent and every call to remotely based managers with secure web access; Managers easily track number of calls for the corporation, for each region, team or office and each agent; Reports include detail of the call date and time, number dialed and call duration plus an auditable archive of DNC blocks and numbers added to the company internal DNC list; Managers regularly employ Gryphon Networks' reports for comparative productivity analysis among agents, coaching for improvement and real-time record access on demand

Telecommunications