C CALABRIO

Consulting services in the field of the operation of telephone call centers, and customer contact centers

Downloadable computer software for use in the fields of telephone call centers, customer contact centers, and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software

Training in the use and operations of telephone call centers, customer contact centers, and related computer telephony networks

Nondownloadable computer software for use in the fields of telephone call centers, customer contact centers, and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software; SaaS computer software for use in the fields of telephone call centers, customer contact centers, and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software; providing temporary use of non-downloadable cloud-based software for use in the fields of telephone call centers, customer contact centers, and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software; technical support services, namely, troubleshooting of computer software problems in the fields of telephone call centers, customer contact centers, and related computer telephony networks