C

advertising, marketing, and promotion services provided to financial institutions engaged in customer lending; providing demand creation and lead generation services to financial institutions engaged in customer lending; business assistance, management and information services provided to financial institutions engaged in customer lending; business management consulting in the nature of loan performance analytics; customer services, namely, conducting business investigations and responding to customer complaints and inquiries for financial institutions engaged in customer lending, and providing reports and recommendations to such companies regarding same for business or commercial purposes; operational business assistance to financial institutions engaged in customer lending in the nature of operation and management of telephone call centers and customer services, namely, responding to customers inquiries for financial institutions engaged in customer lending; business and marketing strategic consulting for financial institutions engaged in customer lending, namely, development and management of customer experience design in the nature of brand concept and brand development services, market research in the nature of customer analytics, and developing promotional campaigns; business management assistance

consulting in the field of information technology; computer services, namely, remote management of the information technology (IT) systems of others; computer technology support services, namely, information technology management, cybersecurity management in the nature of monitoring of computer systems for detecting unauthorized access or data breach and restricting unauthorized access to computer systems, technology consulting in the field of cybersecurity management, and helpdesk services; fraud and identity theft protection services for financial institutions engaged in customer lending and other companies, namely, electronic identity verification in the nature of electronic signature verification services using technology to authenticate user identity

regulatory compliance consulting in the field of customer lending and regulatory compliance consultation services with regard to credit reporting rules and regulations; conducting fraud and identity theft investigations via the internet for financial institutions engaged in customer lending and other companies