BUSINESS PROCESS IMPROVEMENT

printed instructional and training materials, namely textbook materials, outlines, [ summeries ] * SUMMARIES * , study aids and study guides presented in [ looseleaf ] * LOOSE-LEAF * format, notebooks, * AND PRERECORDED AUDIO AND VIDEO TAPES, ALL RELATING TO THINKING SKILLS, STATISTICAL PROCESSING AND WORK PROCESSES CONTROL TECHNIQUES AND PROBLEM ANALYSIS AND SOLVING, ALL SOLD AS A UNIT *