BURNS UNIQUE CUSTOMER EXPERIENCE PROJECT GAME PLAN COLLABORATIVE EXPERTS ON-TRACK ADVANTAGE RECOGNITION OF SUCCESS THE PROJECT GAME PLAN PROJECT BRIEF IDENTIFY STAKEHOLDERS KICKOFF MEETING THE TECHNICAL TEAM COMMUNICATION PREFERENCES PROGRESS REVIEW MEETINGS SET DELIVERABLE EXPECTATIONS PROGRESS REPORTS 3RD PARTY CUSTOMER FOLLOW-UP IDENTIFY SUCCESS WITH CLIENTS PROMOTE SUCCESS THROUGH AWARDS, PRESENTATIONS, ARTICLES & PRESS RELEASES PROJECT CLOSEOUT LESSONS LEARNED RECAP