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Software as a service (SAAS) services featuring software for for online business process automation for use in contact management, lead generation, sales force automation, commission management, customer relationship management, marketing automation, inventory management, quote management, sales order management, project management, accounting, payroll, on-line bill paying, employee time and billing and expense reporting, shopping cart, e-commerce, financial management, business management, customer support management, purchasing, human resources, and information technology infrastructure