BUILDING LASTING RELATIONSHIPS, CREATING LIFETIME VALUE

Customer service programs conducted for others involving automotive related activities, namely, public relations services, providing a means to allow customers to inquire regarding automobile recalls and to submit comments regarding services provided by the applicant; customer relations services provided to automobile dealerships regarding vehicle towing and emergency automobile towing; conducting business and market research surveys, evaluation, and statistical analysis services for automotive dealers; providing information to motorists regarding available automotive dealers

Warranty claims administrative services, namely, processing warranty claims for motor vehicle owners; [ and insurance consultation ]

Providing emergency roadside assistance services

Telephone communication system services indicating motorist location or status information by cellular telephone transmission to a processing location through integration in a global positioning system network

Travel booking services, namely, rental of vehicles and making reservations for transportation

[ Training in the area of teaching employees how to improve communication skills ]

Operating automobile clubs; concierge services for others comprising making requested personal arrangements and reservations and providing customer-specific information to meet individual needs rendered together to a motorist in a motor vehicle through a global communications system