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Telecommunications products and services namely the management of business process related to the control of telecommunications traffic, the management of customer support operations, the management of network operations centers, computer programs for the management of network performance, outsourced network operations, computer programs for the surveillance and support of telecommunications switching infrastructure, management of surveillance and support of telecommunication switching infrastructure, management of customer support operations, instruction manuals, labels, displays, letterhead, documents associated with the sale and distribution of goods and services