BLENDED AI BY GENESYS

BUSINESS MANAGEMENT CONSULTANCY; DATA PROCESSING SERVICES; COMMERCIAL CONSULTANCY AND ANALYSIS RELATING TO CONTACT CENTER MANAGEMENT; ALL OF THE ABOVE RENDERED IN THE FIELD OF COGNITIVE COMPUTING TECHNOLOGIES THAT PROVIDE MULTI-MODAL NATURAL LANGUAGE PROCESSING, PREDICTIVE ANALYTICS AND MACHINE LEARNING FOR CONTEXTUAL ANALYSIS IN CONNECTION WITH CUSTOMER AGENT INTERACTIONS

CONSULTANCY SERVICES IN THE FIELD OF DESIGN AND DEVELOPMENT OF COMPUTER HARDWARE SYSTEMS; CONSULTANCY SERVICES IN THE FIELD OF MAINTENANCE OF COMPUTER SOFTWARE FOR COMPUTER SYSTEMS; PROVIDING THE USE OF ONLINE NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR CONTACT CENTER MANAGEMENT; PROVIDING THE USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR AUGMENTING LIVE AGENT INTERACTIONS WITH CUSTOMERS, SPECIFICALLY FOR USE IN THE COLLECTION AND ANALYSIS OF DATA UTILIZING NATURAL LANGUAGE PROCESSING, COMPUTATIONAL LINGUISTICS, INFORMATION RETRIEVAL, PREDICTIVE ANALYTICS, AND MACHINE LEARNING IN CONNECTION WITH INTERACTIVE VOICE RESPONSE, AUTOMATED CALL DISTRIBUTION AND CUSTOMER AGENT INTERACTION