BIRDEYE EXPERIENCE SCORE

Software as a service (SAAS) services featuring software for 1) Software as a service (SaaS) featuring software or hosted services for evaluating a customer's experience and sentiments with products, services and features by evaluating a customer's online reviews, voice, text, surveys, social media and other forms of communications, feedback, or interactions; 2) Software as a service (SaaS) featuring software or hosted services for using customer feedback regarding a product, service or product feature to describe and measure a customer's experience through the entire marketing, sales, service delivery process using automated tools, machine learning or artificial intelligence; 3) Software as a service (SaaS) featuring software or hosted services using automation, machine learning or artificial intelligence for identifying and measuring a customers' real-time experience with a product, service or product feature; 4) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service or product feature based upon certain set criteria; 5) Software as a service (SaaS), specifically the hosting of software for use by others in order to identify and measure a customer's real-time experience with a product, service or feature throughout the customer lifecycle; 6) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service feature in order to customize and target the messages, rewards, offers and other service delivery choices with the customer through automation, machine learning or artificial intelligence