BEYOND CRM

Communications software for connecting computer network users; Computer communications software to allow customers to access bank account information and transact bank business; Computer e-commerce software to allow users to perform electronic business transactions via a global computer network; Computer firmware for use in database management; Computer groupware for sharing information between users; Computer programmes for document management; Computer programs for searching the contents of computers and computer networks by remote control; Computer software for accessing information directories that may be downloaded from the global computer network; Computer software for application and database integration; Computer software for communicating with users of hand-held computers; Computer software for computer system and application development, deployment and management; Computer software for creating searchable databases of information and data; Computer software for providing an online database in the field of transaction processing to upload transactional data, provide statistical analysis, and produce notifications and reports; Computer software for the collection, editing, organizing, modifying, book marking, transmission, storage and sharing of data and information; Computer software for use in customer relationship management (CRM); Computer software for wireless content delivery; Computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; Computer software, namely, an application allowing sales and field service employees to update and receive data stored in an enterprise's computer databases in real time, using a mobile device, with full telephony integration with the telephone and/or software features of the mobile device; Database management software for use in business