Application service provider, namely, providing, hosting, managing, developing, and maintaining applications, software, websites, and databases for automatically answering and routing customer calls based on data regarding the specific customer's previous transactions and preferences; application service provider, namely, providing, hosting, managing, developing, and maintaining applications, software, websites, and databases for customized, targeted marketing to customer-service callers based on data regarding the specific customer's previous transactions and preferences; application service provider, namely, providing, hosting, managing, developing, and maintaining applications, software, websites, and databases for automated, voice-activated, telephone-based customer self-service transactions
Computer and Scientific