BETTER BUSINESS BUREAU

Downloadable software in the nature of a mobile application providing a directory of rated businesses; downloadable electronic publications, namely, books, magazines, booklets, newsletters, brochures, reports, manuals, directories, written articles, hand-outs, workbooks, teaching materials, training manuals and journals in the fields of general consumer and business advice, particularly, advertising, scams, charitable giving, and dispute resolution

Printed publications, namely, books, magazines, booklets, newsletters, brochures, reports, manuals, directories, written articles, hand-outs, workbooks, teaching materials, training manuals and journals in the fields of general consumer and business advice, particularly, advertising, scams, charitable giving, and dispute resolution

Business investigation services in the field of fraudulent, misleading, and abusive business practices; providing a website for consumers to submit complaints against companies based on personal experiences; providing an online complaint system for consumers to resolve business disputes with companies; providing a website for consumers to submit reviews of companies based on personal experiences; providing a website featuring ratings of companies; providing a website featuring an online marketplace for buyers and sellers of goods and services; providing a website featuring an online, searchable directory for buyers to find and research sellers of goods and services; providing business news and information for buyers and sellers of goods and services on the topics of best business practices, business scam and fraud alerts, consumer advice, and advice for businesses; providing a website for consumers to report abusive advertising tactics and faulty products; providing educational information to consumers and businesses on the topic of best business practices; providing educational information to consumers and businesses about best advertising practices and how to identify and avoid abusive and fraudulent advertising practices in the nature of videos, quizzes, articles, and infographics

Education services, namely, providing classes, presentations, conferences, seminars, workshops, non-downloadable webinars in the field of best practices for businesses; educational services, namely, providing training in the field of arbitration to resolve disputes between consumers and business; awards program to honor for-profit businesses that demonstrate best practices, leadership, social responsibility and high standards of organizational ethics

Arbitration services; legal services, namely, mediation services; alternative dispute resolution services