BEHAVIORAL ANALYTICS

Business consulting and information technology services, namely customer management consulting, evaluation of customer interactions and performance of customer service representatives, aid in the preparation of operational business guidelines for interaction with customers, research and analysis of customer information, and business performance monitoring

Financial analysis and consulting services, namely evaluation of financial value of customer relationship management services

Professional coaching and educational services in the field of customer service; computer education training services

Application service provider (ASP) services, namely, providing, hosting, managing, developing, and maintaining applications, software, web sites, and databases in the field of enterprise customer management; Technical consultation in the field of customer communication networks, namely, analysis of customer communication networks, computer hardware and software consultation, computer system design and software programming for others, database development services, integration of computer systems with other communications technology such as telephone call centers and facsimile machines, and network monitoring, maintenance and upgrading services