BEACON ILLUMINATING INSIGHTS

Customer service management for others using multi-channel analytics solutions to provide actionable insights for client issues, based on both structured data and unstructured data from the direct voice of the customer linked to specific client objectives, namely, near real-time pulse on customer trends, and to enable trending, marketing, competitive and predictive analyses; Business intelligence services, namely, data analytics and business and customer information analysis, all in the fields of pharma/healthcare, access and reimbursement programs, and consumer package goods; Marketing analysis services to provide trends and gain insight into customer behavior translating into brand loyalty, repeat purchases, increased lifetime value, word-of-mouth marketing, and business growth

Telecommunications services, namely, electronic exchange of data in both raw and analyzed formats, stored in databases accessible via telecommunication