BDC CENTRAL PROCESS DRIVEN SUCCESS

Business services, namely, tracking and monitoring customer service and sales calls, emails, and online communications; Business services, namely, tracking and monitoring floor traffic and rate of customer walk-ins; Communications evaluation and analytic services, namely, providing call, email, and online chatter analysis and feedback for improved business operations; Communications analysis namely, providing call, email, and online chatter analysis and feedback for improved business operations, for use in, but not limited to, the field of retail automotive dealerships; Business consulting in the field of call theory and techniques, scripting, lead management and daily best practices

Business training in the field of client communication, customer service, and account management; Internet-based business training and business leadership development; Business education and training services, namely, developing customized business education programs for employees and executives