BCIT

[ CD-ROM's and computer programs featuring instructions in the field of customer service; mouse pads]

Instruction materials in the field of [ customer service, ] science, technology and trades, namely, books, manuals, pamphlets, stationery, [ daily planners, address books, notebooks, notepaper, loose-leaf paper, loose-leaf binders, pens, pencils and pencil sharpeners ] identification cards

[Bags, backpacks, bookbags and athletic bags]

[Job placement services; administration of cultural and educational programs]

[Providing educational scholarships]

Educational and training services at the college level, namely, providing instruction in careers in science, technology and trades; offering opportunities to others to participate in * educational * research programs; provide instruction in customer service skills and techniques, [ providing customer service via telephone and electronic data communications, ] fostering teamwork and interpersonal skills among personnel working in the field of customer service, telephone sales skills and techniques, [ development and implementation of standards and measures for achieving and assessing the performance of customer service provided via telephone and electronic data communications, ] managing stress [ experience ] * experienced * by personnel working in the field of customer service, [ selecting, installing, operating and managing telecommunications and computer hardware and software used in the provision of customer service via telephone and electronic data communications, recruiting, motivating, supervising and managing customer service agents, managing information systems and networks in the [ filed ] * field * of customer service, strategic development of customer service facilities and personnel, managing and supervising customer service agents and providing customer service via telephone and electronic data communications [ of ] * on * behalf of others; ] provision of instruction through correspondence programs in the fields of science, technology and trades; arranging and conducting educational programs; providing indoor and outdoor recreational facilities, and library services; and educational services, namely, courses on business planning and development

Technical consultation and research in the fields of science, technology and trades; operation of laboratories for testing materials; [rental to others of laboratories and laboratory equipment for testing materials;] career counseling services, [ providing extension of credit to students; preparation of identification cards, ] operation of social clubs; research and development services, namely, development of industrial prototypes, conducting feasibility studies [* and * conducting clinical trials ]