B.

Downloadable software featuring artificial intelligence for natural language processing to enhance customer support interactions and enterprise information management

Facilitating customer support interactions for others, namely, centralizing customer support requests from multiple channels, responding to customer inquiries, enabling online transactions, and searching databases of enterprise information; enterprise information management for others, namely, aggregating enterprise information and providing access to and use thereof, for use in facilitating customer support interactions and business work tasks

Providing temporary use of non-downloadable software featuring artificial intelligence for natural language processing to enhance customer support interactions and enterprise information management; providing a software development platform and application programming interfaces for configuring natural language processing tools, configuring parameters for automated customer support interaction, and managing enterprise information; software development services for others, namely, creating computer software interfaces between various information technology systems; enterprise data aggregation and management services