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Prerecorded DVDs and USB cards featuring instruction in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership; Downloadable webcasts and downloadable software featuring training and instruction in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership; Prerecorded DVDs and USB cards featuring instructional publications, namely, participant journals, workbooks, handouts, instructional and teaching materials, facilitator guides and coaching guides in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership; Downloadable electronic publications, namely, participant journals, workbooks, handouts, instructional and teaching materials, facilitator guides and coaching guides in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership; Prerecorded DVDs and USB cards featuring instructional video presentations in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership; Downloadable video recordings featuring instruction in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership

Publications, namely, printed catalogs, printed guide booklets, printed participant journals, printed workbooks, printed handouts, printed instructional and teaching materials, printed facilitator guides, and printed coaching guides in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership

Business management consulting; business consultation in the nature of assessing companies' needs in the fields of organizational and individual change, management practices, and leadership skills

Providing a website featuring non-downloadable instructional videos and webcasts featuring instruction in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership; Providing a website featuring non-downloadable publications, namely, catalogs, guide booklets, participant journals, workbooks, handouts, instructional and teaching materials, facilitator guides and coaching guides in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership; Educational and training services, namely, conducting classes, seminars and programs in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership; providing on-line and virtual training, namely, seminars, workshops, and self-paced instructional classes and lessons in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership