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INTEGRATED SUITE OF COMPUTER SOFTWARE APPLICATIONS FOR BUSINESS PROCESSES THAT SUPPORTS SALES, MARKETING, CUSTOMER SERVICE, QUALITY, AND OFFICE PRODUCTIVITY TOOLS FOR AN EXECUTIVE INFORMATION SYSTEMS AND THAT PROVIDES TIMELY ACCESS TO KEY BUSINESS INDICATORS; SOFTWARE WHICH AUTOMATES, TRACKS, AND MANAGES EVERY STEP IN A SALES PROCESS INCLUDING SOFTWARE WHICH AUTOMATES AND OPTIMIZES TELESALES AND MARKETING PROCESSES; COMPUTER AUTOMATION SOFTWARE FOR USE IN PRODUCT DESIGN AND DEVELOPMENT; SOFTWARE WHICH AUTOMATES CUSTOMER SUPPORT PROCESSES BY LOGGING, TRACKING AND FACILITATING THE HANDLING AND RESOLUTION OF CUSTOMER ISSUES, PROBLEMS, SUGGESTIONS AND REQUESTS FOR INFORMATION; SOFTWARE WHICH AUTOMATES QUALITY ASSURANCE PROCESSES BY PROVIDING A LINK BETWEEN CUSTOMER SUPPORT, ENGINEERING AND MARKETING TO MANAGE AND IMPROVE THE PRODUCT DEVELOPMENT LIFE CYCLE