AT&T PROFESSIONAL SERVICES

TELECOMMUNICATIONS CALL CENTER SERVICES, NAMELY, CALL FLOW OPTIMIZATION, TOLL FREE NUMBER OPTIMIZATION, COMMAND CENTER MENTORING, AND CALL CENTER WORKFORCE MANAGEMENT SERVICES, CALL CENTER CONSOLIDATION, CALL CENTER MEASUREMENTS AND SPEECH PROCESSING ASSESSMENT, AND CALL CENTER AUDITS

Telecommunications network strategy services including networking information technology strategy assessment, networking information technology strategy development, wide area network strategy development, network application development, web enablement, business continuity and disaster recovery, and the development of voice and multi-channel portals; telecommunications network design and network technology services, including virtual private network assessment, virtual private network token authentication; public key infrastructure development, local area network assessment, Internet protocol network design, addressing, routing and load balancing, the development and design of advanced Internet protocol, voice over Internet protocol and quantity of service networks, token ring to ethernet design, web site stress testing, data center transformation, server assessment, the development and design of messaging services and wireless local area networks, networking management center design, web performance monitoring and telework readiness assessments; telecommunications network deployment services, including project management, token ring to Ethernet to Ethernet migration; instant office deployment, wireless local area network implementation, video conferencing implementation, and rapid deployment of telecommunications networks wide area network router deployment and local area network implementation; telecommunications call center services, namely, call flow optimization, toll free number optimization, basic computer telephony integration, command center mentoring, call center workforce management services, the design of interactive voice response systems and voice web browsers, customer profiling and routing systems, call center consolidation, call center measurements and speech processing assessment, and call center audits; information technology security services, including firewall design analysis and implementation, network security, Internet security vulnerability assessments, enterprise network security assessment, intrusion detection scans, rogue modem identification, security policy assessments and Health Insurance Portability and Accountability Act compliance assessments

Telecommunications network strategy services namely networking information technology strategy assessment, networking information technology strategy development, wide area network strategy development, network application development, web enablement, business continuity and disaster recovery, and the development of voice and multi-channel portals; telecommunications network design and network technology services, including virtual private network assessment, virtual private network token authentication; public key infrastructure development, local area network assessment, Internet protocol network design, addressing, routing and load balancing, the development and design of advanced Internet protocol, voice over Internet protocol and quantity of service networks, token ring to ethernet design, web site stress testing, data center transformation, server assessment, the development and design of messaging services and wireless local area networks, networking management center design, web performance monitoring and telework readiness assessments; telecommunications network deployment services, including project management, token ring to Ethernet to Ethernet migration; instant office deployment, wireless local area network implementation, video conferencing implementation, and rapid deployment of telecommunications networks wide area network router deployment and local area network implementation; telecommunications call center services, namely, call flow optimization, toll free number optimization, basic computer telephony integration, command center mentoring, call center workforce management services, the design of interactive voice response systems and voice web browsers, customer profiling and routing systems, call center consolidation, call center measurements and speech processing assessment, and call center audits; information technology security services, including firewall design analysis and implementation, network security, Internet security vulnerability assessments, enterprise network security assessment, intrusion detection scans, rogue modem identification, security policy assessments and Health Insurance Portability and Accountability Act compliance assessments; basic computer telephony integration; and design of interactive voice response systems and voice web browsers, customer profiling and routing systems