ASPECT
Mark Identification

ASPECT

Serial Number

78742719

Filing Date

Oct 28, 2005

Registration Date

Oct 9, 2007

Trademark by

ASPECT SOFTWARE INC.

Classification Information

Customer contact centers, namely, computer hardware and associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact through multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web and facsimile contacts; telecommunication systems comprised of central and private telephone switches, voice response units and telephone dialers; computer software used for managing customer contact centers and customer contacts through multiple channels, namely, software for managing and routing customer contact via telephone, e-mail, web and facsimile; computer software used to support the activities of contact center customer service representatives and contact center managers; computer software used for intelligent contact routing via telephone, e-mail, web and fax; computer software used to manage web chat, interactive voice response, real-time and historical contact center report generation and telephone blending by managing both inbound and outbound telephone calls; computer software used to create desktop and management tools for customer contact centers

Electrical and Scientific Apparatus

Consulting services in the field of designing, integrating, controlling and monitoring of customer contact center hardware and software

Computer and Scientific