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Providing a website featuring online, non-downloadable software using artificial intelligence for generating real-time customer service responses, evaluating accidental damage protection plan coverage details, and delivering guided purchasing assistance for protection plans related to flooring, cabinets, and countertops, and providing customer service support for the same; providing on-line non-downloadable software using artificial intelligence for generating real-time customer service responses, evaluating accidental damage protection plan coverage details, and delivering guided purchasing assistance for protection plans related to flooring, cabinets, and countertops, and providing customer service support for the same; providing temporary use of online, non-downloadable chatbot software using artificial intelligence for generating real-time customer service responses, evaluating accidental damage protection plan coverage details, and delivering guided purchasing assistance for protection plans related to flooring, cabinets, and countertops, and providing customer service support for the same