Providing temporary use of online non-downloadable cloud computing software for Contact Center software as a service (CCaaS) for contact center management; Customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management; Application service provider featuring solutions for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, interactive voice response systems, routing, recording, reporting, conferencing, synchronization, transfers, and interactive transaction processing system; Providing temporary use of non-downloadable software for queuing, handling, voice recognition, text to speech, logging, recording, monitoring, tracking, supervision, management, routing, disposition and distribution, of telephone calls, e-mails, SMS and web based messages to in-office or work-from-anywhere agents
Computer and Scientific