ANSWERING THE CALL OF BUSINESS

APPARATUS AND ACCOMPANYING SOFTWARE FOR USE IN TELECOMMUNICATION APPLICATIONS FOR DISTRIBUTING, SWITCHING, RECORDING, TRANSMITTING OR REPRODUCTING SOUND OR DATA, INCLUDING TELEPHONE SWITCHES EQUIPMENT AND AUTOMATIC CALL AND COMPUTER HARDWARE AND SOFTWARE FOR USE IN TELECOMMUNICATION AND CALL CENTER SYSTEMS, NAMELY-CALL CENTER CONSOLES AND SUPPORTING SOFTWARE FOR USE AS AN INTERFACE TO A COMMUNICATIONS SYSTEM