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Recorded and downloadable computer software for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, namely, software for controlling and managing communications, business databases, and business information; Downloadable communication software for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, namely, software for monitoring, controlling, and analyzing electronic communications within businesses and between businesses and their customers, text recognition, machine learning, and artificial intelligence software for automated customer support

Computer programming; computer software design; Computer programming of voice recognition and artificial intelligence computer software for others, namely, programming computer programs for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; design, development and customization of voice recognition and artificial intelligence computer software in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; providing temporary use of on-line non-downloadable voice recognition and artificial intelligence software for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk, namely, non-downloadable text recognition, machine learning, and artificial intelligence software for use in database management, for monitoring, controlling, and analyzing electronic communications within businesses and between businesses and their customers, and for automated customer support