AMAZON CONNECT

Downloadable computer software for building, deploying, orchestrating, and managing artificial intelligence agents and automated workflows; downloadable computer software for natural language processing, conversational interfaces, and dialogue management; downloadable computer software for business process automation and decision-making; Downloadable computer software for workflow and task management and automation; downloadable computer software for integration with enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management systems; downloadable computer software for use in the fields of hiring and recruiting, financial services, insurance, supply chain, healthcare administration, life sciences, pharmaceuticals, environmental services, energy and utilities, legal services, software security, physical security and safety services, marketing and advertising, and customer service, namely, research, automation, workflow orchestration, analytics, onboarding artificial intelligence agents, configuring tools and permissions, and task, case, data, and approval management; downloadable computer software for data ingestion, document parsing, content indexing, and information retrieval for use by chatbots and artificial intelligence agents; downloadable software for artificial intelligence agents, tool configuration, guardrail management, and team collaboration; downloadable application programming interface (API) software for integrating artificial intelligence agents and workflow automation with third party applications; downloadable software development tools, software configuration tools, and software for monitoring, auditing, and optimizing performance of artificial intelligence agents

Providing online non-downloadable software for building, deploying, orchestrating, and managing artificial intelligence agents and automated workflows; providing online non-downloadable software for natural language processing, conversational interfaces, and dialogue management; providing online non-downloadable software for business process automation and decision-making; providing online non-downloadable software for workflow and task management and automation; providing online non-downloadable software for integration with enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management systems; providing online non-downloadable software for use in the fields of hiring and recruiting, financial services, insurance, supply chain, healthcare administration, life sciences, pharmaceuticals, environmental services, energy and utilities, legal services, software security, physical security and safety services, marketing and advertising, and customer service, namely, research, automation, workflow orchestration, analytics, onboarding artificial intelligence agents, configuring tools and permissions, and task, case, data, and approval management; providing online non-downloadable software for data ingestion, document parsing, content indexing, and information retrieval for use by chatbots and artificial intelligence agents; providing temporary use of non-downloadable software for artificial intelligence agents, tool configuration, guardrail management, and team collaboration; application service provider (ASP) services featuring application programming interface (API) software for integrating artificial intelligence agents and workflow automation with third-party applications; providing online non-downloadable software development tools, software configuration tools, and software for monitoring, auditing, and optimizing performance of artificial intelligence agents; user authentication services using technology for secure access to cloud based software and data