AMAZON CONNECT

Recorded and downloadable software featuring artificial intelligence for accessing and providing an online platform for use in the field of contact centers and customer support centers; recorded and downloadable software featuring artificial intelligence for multi-directional, multichannel communications between voice, in-app, and web calling, email, chat, SMS, and messaging services; recorded and downloadable software featuring artificial intelligence for managing customer relationship management CRM software across third-party applications; recorded and downloadable software for contact center and customer support center management and operations featuring artificial intelligence; recorded and downloadable software featuring artificial intelligence for providing customer service and customer support; recorded and downloadable software featuring artificial intelligence for managing, forecasting, and tracking customer service agent performance and workflow; recorded and downloadable software featuring data analytics and business analytics featuring artificial intelligence; recorded and downloadable software featuring artificial intelligence providing post-communication assessment analytics and task management tools; recorded and downloadable software featuring artificial intelligence providing theme and trend detection and grouping of communications with customer service and customer support agents; recorded and downloadable software featuring artificial intelligence for transcribing, summarizing, and indexing calls, messages, and chats; recorded and downloadable software featuring artificial intelligence for compiling, indexing and creating a searchable database of calls, messages, and chats; recorded and downloadable computer applications software for providing customizable computer dashboards for analyzing data, managing data, providing real-time and historical data and performance metrics in relation to contact centers and customer support centers; recorded and downloadable computer applications software for providing customizable computer dashboards for processing, arranging and displaying data; business intelligence software, namely, recorded and downloadable software for generating insights, trends, and metrics and displaying data on dashboards; recorded and downloadable software featuring artificial intelligence for identifying and categorizing calls, messages, and chats to contact centers and customer support centers based on communication sentiment, characteristics, and keyword phrases; recorded and downloadable application software featuring software for data sensitivity classification and redacting sensitive information from documents; recorded and downloadable software featuring artificial intelligence for providing post-communication training, coaching, conversational prompts and feedback to agents in contact centers and customer support centers to improve agent performance; recorded and downloadable software featuring artificial intelligence for analyzing customer interactions with contact center agents, providing automated agent evaluations and performance metrics, identifying coaching opportunities, and providing configurable workflows for quality assurance, agent coaching, remediation tracking, and reporting; recorded and downloadable software featuring artificial intelligence for capturing, recording, reviewing, and replaying contact center agent audio, chat, messages, computer screens and activity; recorded and downloadable computer AI agent software for simulating conversations; recorded and downloadable software featuring artificial intelligence for machine learning and deep learning for building conversational query systems and digital assistants; recorded and downloadable software for use in the creation, deployment, and utilization of artificially intelligent software applications, namely, AI agents, digital assistants, natural language processors, and expert systems; recorded and downloadable software featuring artificial intelligence for machine learning and deep learning for facilitating communications with clients, patients, customers, and managers; recorded and downloadable software featuring artificial intelligence for replying to questions and messages from customers and patients; recorded and downloadable software for healthcare administration, namely, patient engagement, patient communications, care coordination, appointment scheduling, medication prescriptions and refill requests, referrals, and escalation to live support rendered using artificial intelligence

Operation and management of telephone call centers and contact centers for others; Message and conference call transcription services; business and virtual business administration assistance services for contact centers and customer support centers rendered using artificial intelligence and natural language interactions; business management services in the field of customer experience services provided to businesses featuring data driven customer analytics and rendered using artificial intelligence; business data analysis rendered using artificial intelligence; compiling and analyzing data and other sources of information for business purposes rendered using artificial intelligence; compilation of customer information into computer databases rendered using artificial intelligence; advertising and marketing services rendered using artificial intelligence; business consulting and analytics services relating to outbound communications campaigns; call, message and chat transcription and summarization services rendered using artificial intelligence

Providing internet chat rooms; transmission of messages; electronic transmission of e-mail; providing on-line forums for transmission of messages among computer users; Telephone communications; long distance telephone communication services; web conferencing services; call routing services, namely, telecommunications services in the nature of routing calls to and for customer service and customer support agents; providing voice chat services; call recording services; telecommunications services, namely, providing call routing, and chat and electronic messaging services featuring artificial intelligence; telecommunications services, namely, call, message, and chat distribution services featuring artificial intelligence to facilitate communications between callers, virtual assistants, AI agents, contact centers, contact center agents, and third-parties

Providing temporary use of non-downloadable software featuring software for contact center management and operation; providing temporary use of non-downloadable software featuring software for call center management and operation; providing temporary use of non-downloadable software featuring software for providing customer service and customer support; providing temporary use of non-downloadable software featuring software for managing and tracking customer service agent performance and workflow; providing temporary use of non-downloadable software featuring software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; providing temporary use of non-downloadable software featuring developer tools; electronic data storage; providing temporary use of non-downloadable software featuring artificial intelligence for accessing and providing an online platform for use in the field of contact centers and customer support centers; providing temporary use of online non-downloadable software featuring artificial intelligence-based communication for providing and facilitating customer engagement, customer service, and customer support; application service provider (ASP) featuring software for providing customer support and customer service; providing temporary use of non-downloadable software featuring artificial intelligence for multi-directional, multichannel communications between voice, in-app, and web calling, email, chat, SMS, and messaging services; providing temporary use of non-downloadable software for providing customizable computer dashboards for analyzing data, managing data, providing real-time and historical data and performance metrics related to contact centers and customer support centers; providing temporary use of non-downloadable software for providing customizable computer dashboards for processing, arranging and displaying data; business intelligence software, namely, cloud-based software for generating insights and displaying data on dashboards; providing temporary use of non-downloadable software featuring artificial intelligence for use in data detection, data redaction, data masking and information security; providing temporary use of non-downloadable software featuring artificial intelligence for data sensitivity classification and redacting sensitive information from documents; providing temporary use of non-downloadable software featuring artificial intelligence for analyzing customer interactions with contact center agents, providing automated agent evaluations and performance metrics, identifying coaching opportunities, and providing configurable workflows for quality assurance, agent coaching, remediation tracking, and reporting; providing temporary use of non-downloadable software featuring artificial intelligence for analyzing customer interactions with contact center agents and providing automated agent evaluations and performance metrics; providing temporary use of non-downloadable software featuring artificial intelligence for monitoring call center agent audio, chat, messages and computer screens; providing temporary use of non-downloadable software featuring artificial intelligence for managing customer relationship management CRM software across third-party applications; providing temporary use of non-downloadable software for contact center and customer support center management and operations featuring artificial intelligence; providing temporary use of non-downloadable software featuring artificial intelligence providing customer service and customer support; providing temporary use of non-downloadable software featuring artificial intelligence for managing and tracking customer service agent forecasting, performance, and workflow; providing temporary use of non-downloadable software featuring data analytics and business analytics using artificial intelligence; providing temporary use of non-downloadable software featuring artificial intelligence providing post-communication assessment analytics and task management tools; providing temporary use of non-downloadable software featuring artificial intelligence providing real-time analytics of live calls, messages, and chats to contact centers and customer support centers for tracking, prioritizing, resolving, assisting and escalating calls, messages, chats, and customer issues; providing temporary use of non-downloadable software featuring artificial intelligence for transcribing, summarizing, and indexing calls, messages, and chats; providing temporary use of non-downloadable software featuring artificial intelligence for compiling, indexing and creating a searchable database of calls, messages, and chats to contact centers; providing temporary use of non-downloadable software featuring artificial intelligence for identifying and categorizing calls, messages, and chats to contact centers and customer support centers based on communication sentiment, characteristics and keyword phrases; providing temporary use of non-downloadable software featuring artificial intelligence for providing post-communication training, coaching, and feedback to agents in contact centers and customer support centers to improve agent performance; intelligent natural language understanding services using a cloud-based software technology; providing temporary use of non-downloadable computer AI agent software for simulating conversations; providing temporary use of non-downloadable software featuring artificial intelligence for machine learning and deep learning for building conversational query systems and digital assistants; providing temporary use of non-downloadable software for use in the creation, deployment, and utilization of artificially intelligent software applications, namely, AI agents, digital assistants, natural language processors, and expert systems; providing temporary use of non-downloadable software featuring artificial intelligence for machine learning and deep learning for facilitating communications with clients, customers, and managers; providing temporary use of non-downloadable software featuring artificial intelligence for replying to questions and messages from customers; providing temporary use of non-downloadable software featuring artificial intelligence providing theme and trend detection and grouping of communications with customer service and customer support agents; consulting services in the field of computer software analytics in relation to contact centers and customer support centers using artificial intelligence; providing temporary use of non-downloadable software for healthcare administration, namely, patient engagement, patient communications, care coordination, appointment scheduling, medication prescriptions and refill requests, referrals, and escalation to live support rendered using artificial intelligence