AMAZON CONNECT

Message and conference call transcription services

Telephone communications; long distance telephone communication services; web conferencing services; call routing services, namely, telecommunications services in the nature of routing calls to and for customer service and customer support agents; providing voice chat services; call recording services

Software as a service (Saas) featuring software for contact center management and operation; software as a service (Saas) featuring software for call center management and operation; software as a service (Saas) featuring software for providing customer service and customer support; software as a service (Saas) featuring software for managing and tracking customer service agent performance and workflow; software as a service (Saas) featuring software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; software as a service (Saas) featuring developer tools; electronic data storage