AGENTX
Mark Identification

AGENTX

Serial Number

88812444

Filing Date

Feb 27, 2020

Trademark by

GENESYS TELECOMMUNICATIONS LABORATORIES INC.

Classification Information

Downloadable computer software featuring a mobile device application for facilitating consumer interactions with contact centers, making calls to or opening a chat with contact center agents, authenticating a user identity on behalf of the user with the agent or in the contact center Interactive Voice Response system, placing the user call or chat into the appropriate contact center queue by either navigating the phone Interactive Voice Response system or through an Application Programming Interface, and providing a recording and transcript of the conversation for the user

Electrical and Scientific Apparatus