88812444
Feb 27, 2020
Downloadable computer software featuring a mobile device application for facilitating consumer interactions with contact centers, making calls to or opening a chat with contact center agents, authenticating a user identity on behalf of the user with the agent or in the contact center Interactive Voice Response system, placing the user call or chat into the appropriate contact center queue by either navigating the phone Interactive Voice Response system or through an Application Programming Interface, and providing a recording and transcript of the conversation for the user
Electrical and Scientific Apparatus