AGENTIC VOICEMAIL

Computer software for processing, managing, transcribing, and prioritizing missed or overflow telephone calls; Downloadable software for use in call management, voicemail capture, and intelligent customer engagement; Computer programs for use in automated customer service, including automatically shifting voice conversations to text-based communication (SMS); Computer software for capturing, recording, and storing voice messages and transcribing voice messages into text; Computer software featuring artificial intelligence (AI) and machine learning for analyzing voice communications, identifying customer intent, and prioritizing follow-up actions.

Software as a service (SAAS) featuring computer software for capturing, transcribing, prioritizing, and managing missed telephone calls and voicemails; Software as a service (SAAS) featuring artificial intelligence (AI) and machine learning software for automated customer service management, appointment booking, and intelligent call routing; Providing use of computer software for integrating call management and appointment scheduling systems via SMS; Providing use of artificial intelligence software for handling, processing, and responding to customer voice messages and calls outside of business hours; Platform as a service (PAAS) featuring software platforms for developing, implementing, and managing automated communication workflows and engagement strategies, including the automatic shift of voice to text-based conversations; Design, development, and maintenance of computer software for intelligent voicemail and automated call management.