Mark Identification

AGENT INFORMATION TEMPLATE

Serial Number

78248532

Filing Date

May 12, 2003

Registration Date

Apr 17, 2007

Trademark by

AVAYA INC.

Classification Information

Computer programs, namely an interactive natural language processing knowledge base used to build and customize interactive conversational mechanisms in the form of an animated or virtual character which assists, answer questions and provide information to users of web sites, for use in real-time Internet relay communications platforms

Electrical and Scientific Apparatus