AGENT DIRECTOR

COMPUTER SOFTWARE FOR USE IN THE ELECTRONIC TRANSMISSION OF VOICE, TELEPHONE, FACSIMILE, VIDEO AND DATA SIGNALS BY CALL CENTERS TO ALLOCATE AGENTS TO ACTIVITIES, AND INSTRUCTION MANUALS SOLD AS A UNIT THEREWITH; COMPUTER SOFTWARE FOR USE IN ARRANGING THE FLOW OF WORK AMONG OPERATORS OF A TELEPHONE SYSTEM, AND INSTRUCTION MANUALS SOLD AS A UNIT THEREWITH