AFINITI

Computer servers; computer blade servers; computer programs, downloadable computer programs and mobile device software for matching contacts and agents in a contact center system, for matching callers and agents in a call center system, for matching tasks and agents in a task assignment system, for matching customers and field agents in a dispatch center system, for one-to-one matching of individuals in a computer-based data system, for measuring, benchmarking, comparing, and reporting of matching service performance, for the collection, editing, organizing, modifying, processing, transmission, storage, and sharing of data and information, for artificial intelligence matching services, for machine learning matching services, for providing web-based access to applications and services through a web operating system or portal interface and for providing mobile device-based access to applications and services through a portal interface