ADKAR

Downloadable electronic publications, namely, templates, assessments, worksheets, reports, articles, and guidelines contained on electronic documents, all in the fields of business organization and management; audio books in the fields of business organization and management

Paper publications, namely, scorecards, templates, worksheets, assessments, checklists, printed guidelines, workbooks, [ articles, ] books, ready-to-use printed presentations in the fields of business organization and management

Providing research and analysis services in the fields of business organization and management; providing information in the fields of business organization and management; consulting services in the fields of business organization and management

Educational services, namely, arranging and conducting workshops, presentations, conferences, webinars, seminars, [retreats,] and tutorials in the fields of business organization and management; providing non-downloadable electronic publications, namely, templates, assessments, worksheets, and articles in the field of business organization and management