ACXINET

providing multiple-user access to a personal computer-based, on-line communications network service that enables the applicant's customers to interact virtually instantaneously with the applicant's employees in order to learn about the availability and performance of the applicant's products and services, to suggest to the applicant ways in which its products and services might be modified and improved, and to communicate with applicant's other customers about their suggestions for innovative ways in which to use the applicant's products and services