ACUITY

computer software for communication, management of customer-agent interaction over a network, and management of user self- help processes, database searching, browsing email messaging, live text conferencing, voice communications, and instant messaging

computer consultation services in the field of web-based computer software for use in customer relations and e-commerce; maintenance and updating of computer software; custom design of communications software for others in the fields of customer relations and e-commerce; technical support services, namely, troubleshooting of computer software problems via a help desk service accessible by global computer network, telephone and email