ACQUISITION OPTIMIZATION RETENTION CENTRAL CUSTOMER CARE DATABASE LEAD MANAGEMENT ORDER ENTRY INITIATION/WELCOME DEALER/OUTLET LOCATE CREDIT & COLLECTIONS MARKETING RESEARCH CROSS/UP/NEXT SELLING REFERRAL MANAGEMENT CUSTOMER SATISFACTION MGMT. CHANNEL MGMT. EMPLOYEE INCENTIVE MANAGEMENT CASE RELATIONS CUSTOMER SERVICE CONSUMER AFFAIRS WIN BACK CHURN PREVENTION/RELATIONSHIP MGMT. SERVICE ADMIN. WARRANTY MGMT.

BUSINESS MARKETING CONSULTING SERVICES PERTAINING TO CUSTOMER RELATIONSHIP MANAGEMENT FOR OTHERS; BUSINESS MARKETING CONSULTING SERVICES, NAMELY, DATABASE MARKETING; TELEMARKETING SERVICES; TELESERVICING FOR OTHERS, NAMELY, INITIATING, RECEIVING AND RESPONDING TO TELEPHONE AND TELEFACSIMILE COMMUNICATIONS AND INQUIRIES TO AND FROM CUSTOMERS OF OTHER BUSINESSES; PROMOTING THE GOODS AND SERVICES OF OTHERS VIA DIRECT MAIL AND TELEPHONE; PROMOTING THE GOODS AND SERVICES OF OTHERS VIA AN ON-LINE ELECTRONIC COMMUNICATIONS NETWORK BY INITIATING, RECEIVING AND RESPONDING TO ON-LINE INQUIRIES TO AND FROM CUSTOMERS OF OTHER BUSINESSES; CONDUCTING PRIMARY AND SECONDARY BUSINESS RESEARCH; OPERATING AND MANAGING TELEPHONE CALL CENTERS; CUSTOMER SERVICE FULFILLMENT SERVICES FOR OTHERS

TRAINING AND EDUCATIONAL INSTRUCTION IN THE FIELDS OF TELEMARKETING AND TELESERVICING