A DEFENDER OF THE BROKER'S BUSINESS

Software as a service (SaaS) services featuring software for customer relationship management (CRM) for use in the insurance industry; software as a service (SaaS) services featuring software for tracking customer files, preparing insurance premium quotes, generating benefits and total compensation statements, communicating through electronic mail and instant messaging to prospective and existing customers, tracking policies and storing forms; software as a service (SaaS) services featuring software for workflow management for use by insurance professionals; software as a service (SaaS) services featuring software for business process management (BPM) for use by insurance professionals; software as a service (SaaS) services featuring software for managing a database of insurance broker information and brokers' commission in the insurance industry