A

Downloadable software for the interactive capture and exchange of systems content; Downloadable software for the interactive capture and exchange of systems content relating to business processes, contextual commentary, documentation and supporting materials, questions and answers to support end-users, managers, and consultants for the implementation of a new or updated business process using software, including training, testing, documentation, decision support, communication and change management

Providing temporary use of a non-downloadable software for the interactive capture and exchange of systems content; Providing temporary use of a non-downloadable software for the interactive capture and exchange of systems content relating to business processes, contextual commentary, documentation and supporting materials, questions and answers to support end-users, managers, and consultants for the implementation of a new or updated business process using software, including training, testing, documentation, decision support, communication and change management