A

Downloadable software for monitoring, analyzing, diagnosing, and remedying software associated with application development and production; Downloadable software Development Kit (SDK) for building applications; Downloadable software development tools; Downloadable computer software for reporting, logging, and analyzing operational information of software

Software as a service (SaaS) featuring software for monitoring, analyzing, diagnosing, and remedying software as well as reporting, logging, and analyzing operational information of software; Design and development of software; Technical support services, namely, troubleshooting of computer software problems in the nature monitoring, analyzing, diagnosing, remedying and reporting computer software problems